- Developed nations with shortage of workforce have been importing high quality workforce from developing nations through visa rules and restrictions. This has helped the developed nations tremendously and robbed the developing nations of the very people who would have championed the growth of their region. Also developing nations loose the investment which has gone into their upbringing, education and training. This brain drain results in reverse foreign aid to developed nations from developing nations which is much more than a direct foreign aid from developed nations to developing nations as per some studies.
- Cultural identities too play a major role. Japan has a very ageing population. But Japan culturally is closed to outsiders ‘Gaijin’. The demographic imbalance in Japan has taken its toll on the country pushing the Debt to GDP ratio of this second largest economy to 200%. We also hear protests against migration from West as people are not able to accept immigrants who are glaringly different in appearance, customs and culture. Add regional politics to above and one gets further muddled situation. Politicians cash on popular (though unjustified) sentiments and introduce policies which are protectionist and create trade barriers.
- Occupational and lifestyles discrepancies further compound the problem. Emigration from rich agriculture resources countries to modern, attractive and consumption oriented regions tends to affects world food production.
Author: Ashutosh Agrawal. The purpose of this blog is to share my experience and express ideas on wide range of topics related to business and society at large. Right thinking inspires right action. Visitors may feel free to give their views on the existing threads.
Sunday, October 31, 2010
International Migration: How to turn it into Public Good?
Sunday, August 15, 2010
Social Capital: Need of the Hour for India (An Independence Day Special)
As India celebrates Independence day on 15th August and completes 63 years of freedom, its time to reflect on present day challenges and how to address them. India has gained world prominence due to its economic development. To ensure further sustainable economic development, its imperative to bolster the Social capital in addition to other capital like Money, Land etc.. The blog entry takes a dispassionate view of current social conditions and emphasis the need to address Social Capital needs of the nation. Monday, July 26, 2010
Why No Alarm Bells for Japan?
Ashutosh Agrawal • Thank you Mr. Daryl. Your answer did satisfy my curiosity. But also made me bit wary as you clearly mentioned that Japan is in trouble. I was hoping otherwise as another dip would be disastrous for sure. Even for a growing economy like India.
Kamal Gupta • It is Japan's huge forex reserves
Poonam Arora • Prime Minister of Japan, Naoto Kan has already warned collapse of Japan under its huge debt mountain in its first major speech only. Population of Japan is ageing and as more and more Japanese citizens retire, they would sell their long holded govt. bonds to cover the expenses and Japan would left with no other option but borrowing from global capital market as Mr.Daryl rightly pointed out.
Ashutosh Agrawal • Thanks for the insights. So is it that Japan can afford to not to act for some time longer? If yes, then how long? How long before Japan turns to Global market or tries liquidating its reserves to service the debt?
Kamal Gupta • Japan has to act pretty quickly. It is a rapidly greying society and not immigrant-friendly. If it does not change its immigration policies, it will anyways implode in the next forty years.
Jacky Mallett • Japan is a highly overpopulated volcanic mountain chain. I'm not sure what particular hazard it risks by allowing its population to naturally drop to a more comfortable level, besides the tragedy of its population having to adapt to more living space in Tokyo.
Kamal Gupta • An ageing population means more demanding hands, less of productive hands. You start eating up the capital that you have built up, and then implode.
Richard Di Bona • Interesting discussion – a few observations and possible angles:
Ashutosh Agrawal • Thanks Kamal for clarifying the effect of a contracting population. A contracting population also mean a lower consumption/demand overall. And then the Govt. keeps spending to create demand, hence digging itself deeper into debt. Culturally, Japan does not welcome immigrants and I don't see any signs of that changing.
It seems that factors which are keeping Japan afloat may not long last. But the danger is not immediate, I guess and I sincerely hope so!
Jacky Mallett • Economic arguments based on schadenfreude should be inherently suspect. The simple problem with most of the arguments here is that the productivity improvements of the last 20 years are being ignored. What impact can a dropping population have on production when you have robotic factories being run by a handful of people?
Poonam Arora • Looking at all the aspects of the economy of Japan, it is not wrong to say that its the time when Japan needs to take some actions not only to increase its revenue and reduce expenditure/subsidies but to raise producitivity/intellectual capital and address structual problem of rapidly graying population also. I agree with Mr. Jacky that factories in japan are being run by a few productive people but overall impact of low saving because of ageing population can not be ignored here. Although Japan still has advantage of rising yen against both the dollar and the euro and being the net lender to the rest of the world but these long overdue fiscal austerity measures need to be addressed now.
Sep Van de Voort • Yesterday Standard & Poor's warned that it may lower Japan's debt rating after this weekend's election results. Premier Kan's ruling coalition lost its majority in the Upper House which makes its plans to deal with the public finance problems less credible. Such a down grade by S&P could potentially be the catalyst to open eyes of investors for Japan's immense problems which Ashutosh rightly pointed out in his opening comments for this tread. Not only is Japan a volcanic mountain chain, as Jacky Mallett said, they're dancing on the volcano as well :-)
Ashutosh Agrawal • Thanks Sep for the update with regards to S&P.
Sunday, June 27, 2010
Exit, Double Dip, Govt. Debt, Recovery!
Tuesday, June 1, 2010
Competing Networks: A Holistic Approach to Competition
Saturday, April 24, 2010
Can 'Lean' Fire Back on Your Business? Potential Pitfalls in Implementation.
Sunday, March 28, 2010
Carbon Footprint: A Cost Management Driver and Product Differentiator - Twin benefits
In my recent studies on Carbon Footprinting of Supply Chain, it was interesting to note that the efforts towards reducing carbon footprint also resulted in cost savings. This is contrary to the popular notion that becoming Green comes at a cost. One might be tempted to believe that it is just a co-incidence, but is not so if one analyses in depth.
Once carbon footprint of whole supply chain is measured, its clearly visible that which areas are contributing more carbon emissions. Attacking these areas result in steps which also lower associated costs:
- lower fuel costs by switching to better fuel efficient transportation
- reduced electricity costs by using more energy efficient design
- decreased transportation costs by rationalisation of logistics routes
- reduced raw material costs by use of recycled material
- saving on packaging costs by reducing packaging material
There are many more with real life cases for each.
With so much evidence around, I am tempted to consider carbon footprint as a cost management parameter. Organisations are under continuous pressure to reduce costs and delegate this responsibility to functional heads. This approach does not take systemic view, department inter-relations and is unable to locate the high cost centres which should be prioritised first. ABC (Activity Based Costing) is a systemic approach but is costly and difficult to implement. Carbon footprint can be an alternate approach. Any area with high relative carbon footprint is indicative of high energy consumption, high wastage in that area. Once zeroed on priority area, one can then use various measures, implement 'Lean' (Refer my blog post 'Lean Is Green') etc.
However, during my recent conversation with an expert in the field of Carbon Footprint consulting, I was told that cost savings go hand in hand with reduction on carbon footprint only up to a point. After a certain stage, any further reduction in carbon footprint involves major overhaul in operations and product which results in increased costs. Now we come to the second use of Carbon Footprint as the product differentiator in marketing.
As awareness of climate change grows, consumers would prefer environment friendly products and will be ready to pay a premium for it. Companies can get return on their investments by marketing their products as 'Green'. That day is not far off when a count of Carbon Footprint will be printed on a product similar to the Price or Calorie count. And consumers along-with looking at price, will also look at carbon footprint count before deciding to buy a product. Promoting consumer awareness and Green differentiation can incentivise companies to go that extra mile beyond cost savings.
Sunday, February 28, 2010
Sustainable Design: What Qualifies & What Does Not?
Thursday, January 28, 2010
Why the World may have a Stake in India's Growth?
India's impressive 8% GDP growth has come from half of China’s domestic investment and 10% of China’s FDI. In 2003-2004, China invested about 50% of its GDP in domestic plant and equipment which is much higher than any other country. Based on similar other figures of capital and resource consumption, it is widely believed that massive resource consumption propelled China's remarkable growth whereas India’s growth comes from efficient use of existing resources. In the same breath one also says that China is Overbuilt and India is Underbuilt. The increased emphasis on infrastructure in India comes as no surprise with targets like building roads at the rate of 20km/day.
Coming to social aspects, China has more autocratic environment which contributes to speedy implementation. If a new highway or a plant has to be built, the Chinese Govt. can bulldoze the existing local inhabitants. No wonder that 'Avtaar' struck a strong chord in China where local inhabitants identified themselves as 'Navi'. In India the same issue will get mired in local opposition, political uproar and long legal suits. Tata's pullout from Singur, Failure of Arcelor-Mittal to get land for its steel-mills are some cases in point.
Coming to political aspects, India has huge ethnic, religious and lingual diversity and on top of it a democratic system. A democratic system in such diversity of views in not very conducive to industrial growth as there are frequent voices of dissent and consensus building takes time with ideas of socialism and communism still kicking. In China, the authoritarian rule removes these hurdles for the industrial growth. But this comes at a cost of poor human-rights record and censorship.
Even in international perspective, China has been able to maintain its currency undervalued for long time which has facilitated its export oriented growth. For India, such regulation would not seem possible. Also when I was talking to some Spanish companies, they find China easier to get in compared to India. In China, they deal with Chinese while standing behind interpreters, without engaging directly. In India, with a large English speaking population, the companies have no choice but to engage with Indians and deal with different social and cultural norms. The famous ones are 'The Indian Nod' and 'Indians neither say Yes nor No'. Also India requires persistence, 'Out of Sight is Out of Mind' in India. And not to speak of India's bureaucracy. Corruption is also high in India and so is in China.
China's growth story is a remarkable one and many in India itself take inspiration from it. China has a way low BPL % compared to India. However, India also realizes that she cannot have the kind of authoritarian and autocratic rule to achieve that kind of growth. And also India has been a relatively soft state in international affairs and like many other major countries is wary of China's expansionism.
Then why the world might have a stake in India's growth? Its because what kind of growth model the world wants to present in modern times to other developing and under-developed countries. The China one or India one. Further, how many countries can really follow the Chinese authoritarian and autocratic political system to achieve the stellar growth. I heard similar concerns being voiced during World Economic Forum at Davos. Success of India is essential to prove to the world that growth is possible in these modern times with less resources, in a diverse society with a democratic political system and freedom rights to its citizens. Though the growth may not be as stellar as that of China but still its possible.
Thursday, December 31, 2009
'Jugaad' What does this New Management Lexicon Signifiy?

Sunday, December 13, 2009
Copenhagen: The Need to Develop A Fair System
- Is the Per-Capita Emission more relevant or the Emission at Country level:
- Effective reinforcement occurs at which level? An individual may self-enforce some bindings but laws are framed and reinforced at country level. Only at a country level policy decisions can be taken which promotes a mass uptake of clean technology.
- Does past actions have any bearing?
- Are resources available to shift to clean economy?
- Is climate change the only issue?
- The trade angle?
- Sovereignty Issue?
Monday, November 16, 2009
Is Financial Markets' Behaviour Beyond Our Comprehension?
Uncertainty is neither good for business nor for markets. Physicist, Statisticians, Mathematicians try to measure the uncertainties and quantify it. More one can measure and predict outcomes in a market, more the market grows. Having modelled as 'Efficient Markets', the financial markets grew by leaps and bounds and left behind the real economy in recent decade. However, the present financial crisis has again put the question mark on our understanding of market behaviour. The risk assessment methodologies behind MBS credit ratings failed. The bell curve of risk distribution developed fatter tails during crisis. 'Efficient market' theory has crumbled under the weight of these failures.
Efforts are on to develop better theories which will incorporate not only market mechanics but also market participants. The big question is that how does one model the irrationality of market participants?
- Considering markets as 'Turbulent' systems allows one to apply physics of wind and turbulence.
- Considering markets as complex and evolving ecosystems, one can apply Charles Darwin theories.
- And third possibility is to study it on behavioural lines which use human psychology studies to explain the irrational behaviour of individuals and markets.
Regardless of the theory and approach taken, the market participants seek mathematical rigor and precision which can measure all the uncertainties for them and aid in decision making.
However, 'Is it really possible to capture the human irrationality and market mechanics.. all together in statistical and mathematical models?'. Can we replace the human judgement? This is precisely the point of debate between 'Principle based regulation' and 'Rule based regulation' of financial sector. Principle based regulation allows a level of discretion to regulatory authorities where they can apply their judgement and intervene only when required. Rule based regulation with elaborate rules (based on 'Efficient Market' theory) turned out to be inadequate to prevent the market participants from taking irrational decisions and the crisis ensued. One cannot blame the researchers behind the credit risk model of CDOs for the failure. They had clearly communicated the limitations of the model, but the bankers chose to ignore them. '...As long as the music is playing, you've to get up and dance...' Charles Prince, CEO, Citigroup.
As we wait for the mathematicians, statisticians, physicist, psychologist, anthropologist and others to work out the mathematical model to describe market behaviour, which would be more complex than ever, till then....... Lets embrace 'Prudence' along with conventional knowledge.
Both Precision and Prudence will have to go together if we wish to understand markets and avoid such crisis in future.
Tuesday, October 20, 2009
Where Does the Responsibility Ends?
Sunday, September 20, 2009
Is world economy held to ransom by consumerism?
Ashutosh
Is world economy held to ransom by consumerism? Requesting views...
What is the way out of recession? Increase consumption... Wars bring us out of recession because they stimulate fresh demand.
For fast economy growth? Again stimulate demand and increase consumption.
Just consume and consume and keep creating piles of waste.
We are living in age of consumerism. Everywhere, be it on tv, roads, we are being exhorted to consume. The consumption is key to welfare of our economy and the only way forward.
What happens if people become spiritual and lower their demand of material pleasures? Will the world economy collapse? Can the world economy survive with its citizens being less demanding, less consuming and simple living?
Comments (15)
Jeff Hardy
Vice President of Business Operations at SmarterTools
I have heard variants of this line of thinking in the past. Let me see if I can clear it up a little for you.
People consume because of only three things: they have disposable income, they feel economically and physically secure, and they are free to allocate as they see fit. If people did not consume, then there would be less incentive for them to generate work and value. They generate excess work and value specifically because they have something that they want to buy. Having the opportunity to have disposable income is the result of efficiency and security. Equally, if they are not free to spend their money as they see fit, the incentive to create excess value is diminished. The economy is therefore not held captive by consumerism. Rather thriving economies generate consumerism and synergy is built.
If a reduction in consumerism is to be attempted through socio-economic or political processes, it can be curtailed by reducing the productivity and income of individuals, making them feel less secure, and/or making them less free. You will find me strongly resistant to such efforts.
This is not to say that there is no arguement to be made for a simpler life lived with a focus more on spirituality and less on materialism. But such a discussion is a philosophical and religious one.
Ashutosh
Thanks for your detailed explanation. The points you have made are very valid. I am not at all for any coercive means of reducing consumerism.
Maybe my discussion is more on philosophical side.
I agree that efficiency and security are important. But the way the world is consuming, we are depleting resources, generating waste and stress in people' lives. Pursuit for better living standards and lifestyle is right of every person. But what if it comes at a cost. All the development till date has come at a cost to environment and society.
How can we have thriving economies which don’t cost us or coming generations?
Jeff Hardy
Vice President of Business Operations at SmarterTools
Economics is not a zero-sum mechanism. All economic activity has costs. The magic is in the free-market allocation of resources that have alternative uses—hopefully they are directed to the highest-best use.
Remember that there is a great chasm of a difference between price and cost. You are correct that costs are not always measured in currency (I might argue rarely) and that costs can be measured in resource utilization, time, effort, and opportunity (among other things perhaps).
In your two posts you also repeated the concept of “waste.” First—from a purely physical perspective—it has been estimated that all of the trash generated by all of humanity for the next hundred years would fit into a landfill of average depth 40 by 40 miles square; which is approximately 800 square miles or a little more than 1/1,000th or 1% of the world’s land area. Considering that the world is made up of….well, there is no other way to say it…the world is made of resources.
This is not to say that we should not be good stewards and plant two trees for each one that we harvest (etc.) and that we should not pollute beyond the natural ability of the environment to adapt and recover (etc.). But this suit to point out that the steel we produce to make our cars and televisions creates much economic good for ourselves and our posterity--and since steel is a recyclable, we use it again and again. We therefore "consume" many cars and gain substantial economic and social benefit with minimal waste--less and less waste with each passing year. And the parts of that car those are not recyclable and end up in a landfill? Well, that is likely the smallest part of the whole equation.
The news is not all bad. And technological innovations make for cleaner manufacturing processes, more efficient uses of power, and much more. Economic activity is a “good” in and of itself that gets forgotten far too quickly.
You may not think that the glass is half full, but at least consider that the glass might not be half empty.
Ashutosh
Thanks for sharing your views. I agree that its not that bad, glass is half full and some technological innovations are in right directions.
But I doubt that market forces alone can guarantee best allocation of resources. I may be wrong. But in my opinion there is need to actively divert resources towards right cause rather than leaving it on market forces. Do we have a market force which pushes a company to check its pollution to environment? There could be similar other examples.
To solve world problems like climate change, energy and water shortage, in my opinion conditions have to be created for directing market forces towards these problems. Carbon trading, preferential tariffs for renewable sources are steps in that direction, but they are with government support. I believe in power of market forces but doubt their judgement of what is good or bad for society as a whole.
Directing market forces on sustainability issues can also generate economic growth, jobs etc. But in the absence of such focus, I get the impression that present economic growth drivers are capable of doing much harm. The sub-prime crisis is a good example.
Christian Bieck
Insurance Practice Leader, IBM Institute for Business Value at IBM
Starting from the OP "What happens if people become spiritual and lower their demand of material pleasures? Will the world economy collapse? Can the world economy survive with its citizens being less demanding, less consuming and simple living?"
If people become spiritual, they raise their demand for "spirituality services" - you can be pretty sure that there will be a thriving spirituality industry. Consumption does not have to mean material goods, and indeed, if I look at my personal budget, a large part is dedicated to services of some kind. Even spirituality services will be wasteful in some way (everything that needs energy is) but there is nothing good or bad about it, and no reason to think the economy will suffer.
On the matter of the mythical beast "Market" - as you say, Jeff, players play within the rules set. Only in theory does the market produce an efficient outcome - in reality, the assumptions needed for efficiency are impossible to meet, starting with the assumption that market actors are rational. (Humans are very seldom rational - why should they magically become so when entering "the market"? I recommend reading Dan Arielly's "Predicably Irrational"). It always reminds me of the joke about the economist starving in the closed room, with the tin of food before him chanting "I define you to be open"... ;-)
The rules are there to try to approach the theoretical assumptions needed to make the market efficient, starting with such obvious stuff as "don't shoot the other guy, make a contract with him". You wouldn't want to live in a world without rules affecting the market, and it is not at all obvious where the boundaries are where we should start leaving the market alone. (If market actors, i.e. humans, were rational, we wouldn't need the "don't shoot rule" - we could be sure that the few shooting there are would be in the best interest of all, even of the one being shot.)
The rules we have don't allow for market efficiency in the resource area, simply because prices don't reflect (long-term) costs when it comes to the "free" resources like water and air. Why should they? Humans (not being rational) seldom on their own think long term - some less, some more, mostly culturally determined. Without subsidies (which I agree are not the best way to steer) and "free-market restricting" rules there probably wouldn't be a single renewable energy industry, and a lot more Chernobils.
A final comment: in Friedman's heyday, this discussion was really more of academic interest, and we could afford to be wrong about trying as much free market as possible, because not much could happen - economy was always local. Today, that is not the case - the world is so interconnected that single events can bring the card house down. That is why the rule structure needs to be robust enough to ensure that the house is not built of cards but something more durable - and there is no reason to believe "the market" on its own will accomplish that...
Ashutosh
Thanks for the comments Mr. Beick .
I agree that human beings are not rational. Moral hazard lurks everywhere. Market forces have not always achieved the desired ends.
In India, Govt. promoted competition and market forces in telecommunications and aviation. Both produced good results, but simple thing like catering in railways did not. The quality of the food deteriorated and cost went up, when it was thrown up to private players.
Proper rules are required. The Bloomberg article suggested from Mr. Jeff also points out that how Govt. failed to bring a regulation which might have avoided sub-prime crisis.
Mr Jame talked about growth rate. Quick growth or steady growth. Thinking from a corporate view, any growth more than sustainable growth rate is not healthy. The sustainable growth rate can be calculated before hand based on return on equity and other parameters.
Do such thing is applicable for any country or sector also? Was the dream of providing a house to every American (though everyone could not afford it) was ill-founded? Apparently yes. What could be a sustainable growth rate for a sector or even for a country? Or should one just go for unbridled growth?
Jame Rasheed
Experienced Business Development, Product Designing and Market Developer
Sustainable growth can be valued under certain parameters however; it has become obvious asymmetric information in the valuation system is often to aggressive and over shadows the obvious short comings of the valuation systems. The corporate valuation systems are usually need a balance of the numeric valuation and perceptive valuation both of which are crucial.
One of the obvious problem that came about from this economic down turn is that even though the projections were accurate numerically their perceptive projections were often did not correspond to the upcoming problems that were more of a phenomenon. What is effective is a check and balance system of the process. What we are facing is either a complete privatization of the economy or complete regulated economy such as preached in communism. Irony is that both are like sides of a coin with no balance adding to this is the obvious environmental problems that has risen from the ashes of the decades over usage of the natural resources. I would say is that, it would not be question whether we should be thinking about unbridle growth or vice versa what we should start thinking about at how we should grow without over depleting the existing resource that we have and how we can go towards more efficient form of growth with less with a check and balance ideology.
Tom Stroud
President and General Manager AFFINEX, LLC
The US economy is facing a reduced-consumption profile. The savings rate is up and retail sales and resource consumption falter.
Companies with high fixed costs and some form of monopoly and/or government support are responding with raised prices. For example, electric utilities are imposing new surcharges. Containership consortia are colluding to raise prices to cover high fixed costs even though their individual inputs (fuel etc) have declined. Credit card companies see declining use so impose new fees upon current balances.
Since the price raisers generally own our politicians, it is hard to see this cycle ending. We will continue to see 'necessity' inflation.
Meanwhile, back at the clothing store or electronics big box, expect to see some offsetting deflation. But, this will be dulled by that drop in consumption. The biggest impact will be further and expanding collapse of the commercial real estate market. Expect TARP 2. More money will go to bad banks who will in turn reward bad bankers.
Needless to say, the unwinding of consumption proves most aggravating.
To paraphrase Frank Rich's Sunday NYT article, prudence is being punked.
Ashutosh
Thanks for your views Mr. Tom. Recently I read that Chinese government is working on motivating chinese people to spend. Chinese are known for high savings and Govt wish to change this habit. :)
As you said 'Prudence is being punked'.
Tom Stroud
President and General Manager AFFINEX, LLC
Perhaps the most perplexing issue: what can replace consumption as the primary economic driver?
Of course, one method is to merely charge more dearly form necessary consumption. But that does not generally lead to full employment.
Another method is to publicly fund more 'common- experience' consumption such as public squares, museums, mass transit....
What are your thoughts?
Ashutosh
When money changes hand, so also goods and services. I agree that more and more people have to involve in economic activity so that necessary goods and services can reach them. This promotes economic well being in the society. Increased consumption facilitates this as more and more people get involved in creation of goods and services. Its not the consumption per se but the nature of the consumption is what we need to look into. Is the consumption pattern sustainable?
When one changes his iphone after 3 months to a new model, where does the old model land? In a landfill or in a recycling process and finds its way back into other electronic components? How much waste a industry generates while producing a product? Nature produces hard corel shell without using high temperatures and generating waste. Can our manufacturing process mimic nature and produce without generating waste? Is our consumption of energy today creating a scarcity for the coming generations? When a person takes a mortgage for a house, is he in position to pay it back?
Blatant, unbridled consumption is akin to deforestation, where the whole forest is wiped out without bothering to grow it back.
Taking more debt to finance one's consumption and taking further debt to pay off previous debt and more consumption is no different from a Ponzi Scheme. Referring to the China, which has high savings rate, does lead to sustainable consumption. It gives a confidence that any house mortgage will be repaid. The government can take that people’s savings and invest to generate more economic activity. Creating goods of common consumption can certainly do so.
As every human being aspires for better living standard, consumption will remain the driving force behind the economy. But one can control the consumption pattern. People can be persuaded to use recycled paper instead of normal paper. Its possible to invest more and improve mass transportation and persuade people to travel in it rather than individual cars. The need is to revisit our consumption pattern and ensure that it is sustainable. I would put it like this. Eating is essential to survive and everyone aspires for better food, but only right eating habits provides health and long life. Only right consumption pattern will provide a healthy and sustainable economy.
Tuesday, August 25, 2009
Tired of Change or the word 'Change' ?
Commonly known as 'Change Fatigue', it happens when people get tired of being part of incomplete or failed 'Change' projects.
I remember an incident from my professional life where Quality Circles were initiated with great fanfare, but lost steam midway. Later when we wanted people onboard for Kaizens, we had the scepticism and passive resistance. Luckily we did not fail this time otherwise for any other new project we would had then an active and vocal resistance.
But aren’t the failures a part of life. Does every new project succeeds? Is there any company which succeeded in every new endeavour? Isn't it also important to manage the change fatigue in face of failures and launch of new programs. Managing Change is important and widely researched area, but managing 'Change Fatigue' has also been a talking point for a while.
As one has rightly said 'People don’t resist change, they resist being changed'. Does the change program always need to be initiated with great fanfare? Why it cannot be subtle? So subtle that they don’t feel scared that a big tsunami of change is going to engulf them and no one knows what will be left after the water recedes.
'Create urgency for change', the popular first step of change management can also be done in subtle and quiet way. When we introduced Kaizens, we did not harp much on the word 'Kaizen' or 'Change'. We just worked on desire of people to improve their working environment and contribute to growth of the company. A 5 day session was introduced to implement their desires. Though the 5 day program was kaizen format but we refrained from using the word much. The goal was to institutionalise ‘continues improvement culture’, not to do 'Kaizens'.
The subtle approach has other advantages. If the project fails, people don’t feel that a big 'Change' has failed. They forget it sooner and move on to the next. Maybe heroic change management works for the start. But what when the hero leaves? A change can survive in spite of its hero only if it is embraced by employees as their own and not associated with any person or department.
For a company which desires to imbibe change in its culture, if takes a subtle approach, people will not feel threatened but welcome it. It’s not the change which people abhor over time. It’s the word 'Change' which brings back and sums up all the unpleasant memories of past failures.
Sunday, July 5, 2009
Base of Pyramid Opportunities: Are You Missing the Bus?
It was a surprising blow when I saw a list of push and pull products in rural market. Gold-coins, TVs, Cupboards are in big demand followed by fertilisers, livestock and two-wheelers. Insurance, water-filters and solar lanterns which carry a social value are push products. This awareness is a key factor as to understand where your product stands in rural market.
The other key success factor has been 'Co-creation'. Rural market has special needs and companies have been successful by involving locals in product design down to size, technology, material used and colour. Several rounds of feedback sessions, alterations and trial runs with the consumers have led to product design which is strikingly different from its urban counterpart. But Co-creation extends beyond physical design to the way its sold. One has to get the credit terms and the channel right. A recent visit to a company that sells solar panels shows that how a push product when adapted to the rural need becomes successful. Bajaj sells its insurance by modelling it more as a saving instrument.
The channel is another key factor. Its not the conventional distributors, but rural SHGs (Self Help Groups) and MFIs (Micro Finance Institutions) which form the channel. They are closest to the customers and have their trust. They have the market intelligence, the last mile approach and the distribution infrastructure. Customer acquisition costs are way low for them. Companies make a mistake of treating them like any other distributors. The rules of game are different as these are socially motivated micro-entrepreneurs.
Base of pyramid is a reality today. For companies not there yet, it is an opportunity slipping away, a blue ocean turning red slowly. The best part which I like is the corporate social responsibility inherent in it in form of empowerment of rural population, promotion of entrepreneurship, infrastructure development and improved living standards.